We make customer service a priority so we have introduced a case management system and help desk so that you can find solutions, report problems and check on the status of a problem.

Visit the Customer Support centre.

Alternatively you can submit a request by emailing support@asncapital.com or telephoning 01202 771441. If you are making contact about an issue you already reported please check the status and/or add information to the existing ticket, instead of creating a new one.

Important note about repairs and remedial work – Depending on whether you own or rent your home, and whether or not ASN Capital is your landlord, we may not be responsible for your repair. What caused the defect may also affect whether or not ASN Capital is responsible. We will do our best to let you know as soon as possible if we are not responsible, if you ask us to continue with the work or if we have to proceed for other special reasons, you may be liable to pay for the work done in these cases.

How we prioritise reported issues